a1111's Privacy Policy & Protection of Your Information
Read our complete and transparent account of how your personal information is collected, used, and kept secure on the a1111 platform.
Introduction & Scope of Policy
1. Introduction
a1111 ("we", "us", or "the platform") operates a safe and reliable online entertainment service for players in Bangladesh. We take our users' privacy seriously. This privacy policy ("policy") explains how a1111 collects your personal information, the purposes for which it is used, who it may be shared with, and the steps taken to keep your information secure.
This policy applies to our website, mobile application, and all related services. By using a1111's services, you are considered to have agreed to the terms of this policy. We may update this policy from time to time, and we will notify you appropriately of any significant changes.
This policy applies only to users aged 21 or older. We do not knowingly collect information from minors.
2. What Information We Collect
a1111 collects information from you in several ways. The types of information collected are described in detail below:
2.1 Information You Provide Directly
Information you provide yourself during account registration and use of the service includes:
- Full name and date of birth
- Email address and mobile number
- National ID card or passport details (for identity verification purposes)
- Payment information such as bKash, Nagad, Rocket, or Upay account details
- Your chosen password and security question answers
2.2 Automatically Collected Information
When you use the a1111 platform, we automatically collect certain technical information:
- IP address and device type
- Browser version and operating system information
- Login and logout times and dates
- Pages and sections of the service accessed
- Cookie and session data (details available in the cookie policy)
2.3 Transaction Information
As a record of your financial activity, we store:
- Deposit and withdrawal amounts and dates
- Bet placement history and outcomes
- Bonus receipt and usage information
- Records relating to any financial disputes or complaints
Information Use & Processing
3. How Information Is Used
a1111 uses the information collected for various lawful purposes. We never use your information for unnecessary or unauthorised activities. The main areas of use are as follows:
3.1 Service Delivery & Operations
- Account creation, verification, and maintenance
- Processing and confirming financial transactions
- Running betting and gaming services
- Issuing and tracking bonuses and rewards
3.2 Security & Fraud Prevention
- Verifying account identity and preventing unauthorised access
- Detecting and investigating fraudulent activity
- Taking appropriate measures to prevent money laundering
- Ensuring and monitoring responsible gambling
3.3 Customer Service & Communications
- Resolving your requests, complaints, and enquiries
- Sending important account notifications
- Informing you of service changes or policy updates
3.4 Platform Improvement
- Analysing and improving the user experience
- Planning new features and services
- Identifying and resolving technical issues
a1111 never sells your information to third parties. Our policy is to give user privacy the highest priority.
4. Information Sharing & Disclosure
a1111 may share your information with third parties in certain specific situations. In each case, we disclose only the information that is necessary and require the relevant party to maintain appropriate confidentiality.
4.1 Service Partners
We work with certain trusted service partners to deliver essential services such as payment processing (bKash, Nagad, Rocket, Upay), game software providers, technology infrastructure providers, and customer service support. These partners receive only the information needed for their specific role and may not use it for any other purpose.
4.2 Legal Obligations
We may be required to disclose your information in response to applicable laws in Bangladesh, court orders, or legitimate requests from government authorities. In such cases, we will always provide only the specific information requested.
4.3 Business Transfers
If a1111 undergoes a significant change in its business operations (such as a merger or acquisition), user information may form part of that transfer. In such an event, we will notify you in advance and the protections under this privacy policy will remain in effect.
Data Protection & Security
5. Security Measures
To keep your personal information secure, a1111 applies industry-standard technical and organisational security measures. The key elements of our security framework are:
- SSL Encryption: 256-bit SSL/TLS encryption is active across all pages of the platform, so all data between your browser and our servers remains encrypted.
- Password Hashing: Your password is never stored in plain text — industry-standard cryptographic hashing is used.
- Two-Factor Authentication: A two-step verification process is enabled to enhance login security.
- Regular Security Audits: Our systems and code are regularly reviewed by a specialist team.
- Access Controls: Our staff have access only to the information necessary to carry out their responsibilities.
- Data Centre Security: Our servers are located in facilities that maintain high standards of physical and network security.
While we strive to ensure the highest level of security, no internet-based method can guarantee complete security. Even so, we are committed to protecting your information with the greatest possible care at all times.
6. Data Retention Period
a1111 retains your personal information only for as long as it is necessary to fulfil the relevant purpose. As a general guideline:
- Information relating to active accounts is retained for the entire duration the account remains active.
- Even after an account is closed or deleted, relevant information may be retained for a specified period to meet legal obligations and resolve disputes.
- Transaction records are retained for the period prescribed by financial regulations.
- Customer service communication records are kept for the purpose of improving service quality and resolving disputes.
Once the necessary period has passed, we securely delete or anonymise the information so that no individual can be identified from it.
Cookies & Tracking Technologies
7. Cookie Policy
The a1111 platform uses cookies and similar tracking technologies to improve your browsing experience and to operate the service effectively. A cookie is a small data file stored on your device.
7.1 Types of Cookies We Use
- Essential Cookies: These are necessary for the basic functioning of the service, such as maintaining a login session.
- Functional Cookies: These help remember your preferences, language, and settings.
- Analytics Cookies: These collect platform usage statistics to help improve the quality of the service.
- Security Cookies: These are used to detect unauthorised access and fraudulent activity.
7.2 Cookie Controls
You can manage cookies by changing your browser settings. However, disabling certain essential cookies may mean that some features of the platform do not function properly.
Your Rights & Controls
8. Your Privacy Rights
a1111 believes you should have proper control over your own information. Under this policy, you have the following rights:
8.1 Right to Access Information
You may request at any time to know what information we hold about you. We will provide that information to you within a reasonable time.
8.2 Right to Correct Information
If you believe that the information we hold about you is inaccurate or incomplete, you may request that it be corrected.
8.3 Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, it may be necessary for us to retain some information to meet legal obligations.
8.4 Right to Object to Processing
You may object to the processing of your information for certain specific purposes, particularly in the case of marketing communications.
8.5 Right to Data Portability
You may request to receive your personal information in a structured, machine-readable format.
To exercise these rights, contact our support team. We provide assistance via 24/7 live chat and email.
9. Protection of Minors
a1111 provides services only to individuals aged 21 or older. We do not knowingly collect any personal information from minors. If we become aware that a minor's information has entered our system, we will promptly arrange for that information to be deleted and the associated account to be closed.
We follow an age verification process at the time of account registration. If you believe a minor is using our platform, please notify our support team.
Policy Updates & Miscellaneous
10. Third-Party Links
The a1111 platform may in some cases contain links to third-party services, such as payment gateways or game software providers. These third parties have their own privacy policies, and the terms applicable when using those services are governed by their own policies. a1111 is not responsible for the data collection or use practices of third parties.
11. Policy Changes & Updates
a1111 reserves the right to amend or update this privacy policy as needed. For any significant changes, we will:
- Publish the updated policy on this page.
- Note the "Last Updated" date at the top of the page.
- Where necessary, notify users by email or login notification.
If you continue to use a1111's services after a change, you will be considered to have accepted the updated policy.
12. Applicable Law & Jurisdiction
All matters relating to this privacy policy and the protection of your information will be governed by applicable law and our Terms and Conditions. Any dispute or complaint relating to privacy will first be addressed by attempting to resolve it through direct contact with us.
To learn more about our responsible gaming policy, visit the Responsible Gaming page.
Contact Us
If you have any questions or concerns about this privacy policy, please contact our support team.